Process approach to quality management in education
نویسنده
چکیده
In the past, ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 were the standards used for certifying production organizations, but seldom in educational institutions, although it concerns the quality of products and service. The new standard ISO 9001:2000 introduces process approach to quality management. Definitions for quality in education, and examples of processes, according to ISO 9001:2000, in higher education institution, e.g., Military Academy, are given in this paper. These examples can be used as a base to define process approach in quality management in a higher education institution.
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